October 3, 2010
Thank you, dear Proximus, for prompting me to re-suscitate my blog. I thought it was dead. You have brought it back to life. How?
Because You Suck
That’s right, dear Proximus, you suck. Your customer service (sic) is so poor you have filled me with enough irritation on this sunny afternoon to motivate me to put fingertips to keyboard for the first time since July.
I’m a Base customer myself, but my daughter is on one of your plans, and she lost her phone.
This is a problem – I need to block it.
So what do I do? I go to your website, where (eventually; I had to use site search) I find this FAQ, which says:
“Our customer service can have your handset blocked worldwide. Call the number 078 05 6030.”
I dutifully call. And enter the phone number. Only to be told, in essence:
Try calling this other number. Please fuck off
OK, so you didn’t use the F-word. But the result is the same. Why ask us long-suffering customers to call one number on your website, only to have an answering machine send us to another one?
So I call this other number. Guess what happened?
Yep, you sucked. Again.
After keying in an interminable number of options, I was told I was being transferred to the service to block the phone. And then:
Beeb beep beep – This number is not recognised
Yep, that’s right. The number to block a phone is dead.
Executive summary: you suck
So, let’s get this straight.
- your website provides the wrong number to block a phone.
- your answering machine sends users to another number to block the phone.
- and that number sends them to another number which is dead.
You call yourself a telephone company? I’ve seen better organised riots.Mathew Lowry